Get in Touch With Us
Got a question about how we review sweepstakes casinos, spotted something that needs updating, or want to suggest a platform we haven't covered yet? This page explains how to reach our team and what you can expect once you do.
How to Reach Our Team
Email is the best way to get in touch. We read every message that comes in and aim to reply within a couple of working days. If your question relates to a specific brand, mention the name and, where relevant, whether you're asking about the Gold Coins side or the Sweepstakes Coins side — it helps us route your message to someone who knows that platform's terms.
We're not able to resolve account issues, redemption delays, or verification problems on behalf of any operator listed here. Those matters go through the sweepstakes casino's own customer support, since we're an independent research and comparison resource rather than an operator ourselves.
What We Can Help With
- Questions about our rankings — If you'd like to understand why one platform is rated ahead of another on payout speed, coin packages, or promotional value, ask us directly.
- Corrections — Sweepstakes casino terms change often: welcome offers, eligible states, redemption thresholds, and minimum ages can all shift with little notice. If you notice something on our site that looks out of date, tell us so we can check it.
- Suggestions for coverage — If there's a new sweeps casino you think deserves a look, or a topic — like state eligibility or how Sweepstakes Coins redemption actually works — you'd like us to explain in more depth, let us know.
- Feedback on your experience — If something you read here shaped a decision you made, good or bad, we want to hear about it. Reader feedback is part of how we keep this site useful.
- General enquiries — Anything else related to social casino games, no-purchase-necessary entry, or how the dual-currency model works is fair game.
What We Can't Do Here
We don't process prize redemptions, verify identities, or handle deposits and withdrawals — those functions sit entirely with the individual sweepstakes casino operator, not with us. We also can't offer legal advice about whether a particular platform is permitted in your state. Sweepstakes casino availability varies by state and changes over time, so if you have a question about your own eligibility, the operator's terms and conditions page and your state's current guidance are the places to check first.
Similarly, we can't guarantee outcomes, redemption speeds, or bonus values on any platform we cover. Casino-style games involve chance, and the editorial ratings shown on this site reflect our own research into offers, game libraries, and reported redemption terms — not a promise of what you personally will experience.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a welcome bonus, no-purchase entry, or a specific promotion, check the operator's own terms page first — conditions like wagering requirements and expiry dates sit there and can change without notice.
- If you're asking about state eligibility, note that operators decide for themselves which states they serve, and that list can be updated at short notice.
- If you're researching platforms more broadly, our guide to trusted casinos outside the mainstream licensing framework may already answer related questions about how different casino models operate.
How We Handle Your Message
Every email is read by a real person on our editorial team; we don't rely on automated replies. We aim to respond within a couple of working days, though it can take a little longer during busier periods. If your enquiry needs input from more than one person on our side, we'll tell you rather than leave you waiting without an update.
We take accuracy seriously across everything we publish about sweeps coins casinos, welcome offers, and redemption processes. If reader feedback leads us to correct or update a page, we'll do that promptly and appreciate you flagging it in the first place.